If you are dissatisfied with any part of the service you have received from Boss Investments during the first 12 months of you bond, please let us know so we can investigate. You should contact our After Care Team who will try to resolve the matter. Please provide your contact details and state the nature of your complaint with as much information as possible about the problem. Your complaint will be acknowledged and you will be kept advised of its progress. Should the complaint not be dealt with to your satisfaction, it will be escalated to the appropriate Regional Managing Director.  Boss Investments will do everything possible to reach a reasonable resolution.